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North Star Equipment, Inc. was founded by Robert J. Creighton almost 50 years
ago. He developed the slab rollers and extruders we still manufacture today.
These machines he developed over the years, have provided countless potters and
artists the means to shape clay into whatever they can imagine.
If you?re about to buy equipment, you probably have more than
one source of supply. If you?re like most of us, you wonder who to deal with and
why and where you can get the most for your money?all very valid concerns. For
certain things, such as Slab Rollers, Extruders, Throwing Bats, Studio Work
Tables, and now The Wedgit! Table. We think North Star Equipment
is worthy of your consideration, and we?d like to tell you a little of why that
is.
First, we don?t try to sell everything to everybody. We don?t have an 800-page
catalog. We?re a small manufacturing company. We make only a very few products
and we make only those things we know we can make better than anybody else.
Furthermore, we make them in our own facility, on our own machinery and they are
ours, not copied. Our products are not made offshore or imported. Also the quality is not sacrificed for profit. This isn?t accidental?it?s a natural
outgrowth of an old-fashioned business philosophy that underlies everything we
do.
Second, we stand squarely behind what we make - there are no 30-day guarantees
at North Star. Our products and methods are good enough to allow that. For
instance, Standard series slab rollers, the lighter machines, are guaranteed for
life if not used commercially or in a school. Super slab rollers are guaranteed
for life, period. We even guarantee the shipping on everything. It arrives at
your door in perfect condition or we replace it immediately. You aren?t forced
to waste time making a claim with UPS or a freight line. Also, we?ve been around
long enough that our guarantees mean something. We?ve been making slab rollers
and extruders for more than forty five years
We?d also like you to know this: More than 75% of all
orders are shipped within one to two working day and more than 98% are shipped in
7 working days. The last time we bought a competitor?s slab roller (something we
do regularly) it took one hundred forty six days to arrive and it was damaged.
When we called about the damage?we didn?t identify ourselves?we were told,
?That?s just cosmetic. You can live with it.? These kinds of answers are never
given to you the customer from North Star Equipment. We strive to serve our
customers needs quickly and with the best care possible.
Finally, we?d like you to know of just a couple more manifestations of our
approach to business. We stock repair and replacement parts for every North Star
product ever made. That?s something few manufacturers in any field do. Also, we
have a high-tech computerized telephone answering system, but if you call during
business hours (7 to 5 Pacific time, Monday through Thursday), you?ll never hear
it. Your call will be answered by a human being and you?ll get the information
you need right then and there.
No matter what we say, however, it's
just us talking. Ask your dealer, talk to other potters or search the
'net before you buy.
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